Doing Your Job Right: Captain Mike the Netflix Customer Service Rep Goes The Extra Mile

October 15, 2013


This is the online chat interaction between Netflix customer service representative Cap't Mike and Netflix streaming user Lt. Norm. Obviously, Cap't Mike really went the extra mile. That's worth noting because it seems like the majority of employees these days (particularly those in customer service) don't even want to run the original mile, let alone an extra one. And if there are any hurdles involved you can forget about it. Just last week I had a rep from the cable company hang up on me for demanding the nudie channels at a discount because my cable internet goes out so much. "Please tell me you're joking." That's exactly what she said before I got the dial tone!

Thanks to Tonenails, SR and becca, who agree a job worth doing is worth doing right.

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